NeoAgent
Neo Agent (Neo) is an AI technician platform for managed service providers (MSPs). It automates repetitive helpdesk and service desk work such as ticket triage, user onboarding and offboarding, password resets, alert remediation, and compliance audits. Neo runs in a reactive mode triggered by tickets and alerts and a proactive mode for scheduled tasks, integrating with PSA and RMM tools and working through Microsoft Teams.
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Software
Client IT-Support Bot
Branded end-user support bot delivered through Microsoft Teams for the MSP's clients.
Insights Report
Reporting on the tasks Neo has handled and time saved across the MSP's ticket queue.
Neo AI Technician
AI agent that automates MSP helpdesk and service desk tasks including ticket triage, password resets, and alert remediation.
Proactive Automation
Scheduled automation for recurring work such as user onboarding and offboarding and compliance audits.
Reactive Automation
Automation triggered by incoming tickets and monitoring alerts to resolve common issues without technician effort.